Customer Service - Get it right

Staffing is a critical factor in running a business, too many staff cuts into your profit margin, too little staff does not allow for a good customer experience.

Customers look for efficient and attentive service.  Staff need to understand the menu, up sell when required and understand their job description which allows them to focus on the customer.

Customers will soon look for a better experience if the staff are not attentive enough, or lack the basic understanding of hospitality.

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